______ (1) Communication increases productivity and effectiveness -- both yours and your company’s.

                    a.  True      b.  False

______ (2) Nonverbal communication is important because of three reasons.  Which of the following reasons is not
                   one of them?

                    a. Nonverbal has more impact than verbal communi-cation
                    b. Nonverbal can be used to communicate verbal messages more effectively
                    c. Nonverbal is considered a more accurate and reliable indicator of meaning than words
                    d. Nonverbal conveys information quickly and efficiently

______ (3) These cushion the blow when the audience will be displeased:

                    a.  persuasive messages     b.  direct requests      c. goodwill messages    d.  bad-news messages

______ (4) Which of the following is not a quality of good communicators?

                    a. Perception     b. Precision     c. Credibility     d. Discontent     e. Congeniality

______ (1) The goal of recommendation letters is to convince readers the subject deserves the job or award.

                    a.  True          b.  False

______ (2) Which of the following is inappropriate in writing condolences?

                        a. Use own words
                        b. Be tactful
                        c. Be accurate
                        d. Write about unsavory aspects of the deceased
                        e. Write about special qualities of the bereaved

______ (3) A final message, often direct; probably uses negative appeal but in businesslike impersonal tone.

                    a.  inquiry     b.  reminder     c.  urgent notice     d.  ultimatum     e.  notification

______ (4) Standardized data sheets that simplify comparison of applicants’ qualifications:

                    a.  job announcement         b.  application forms         c.  résumé         d.  biography sheet