Chapter 5
Beginning
and Ending Speeches
Former
Chrysler Corporation CEO Lee Iacocca said the main thing a speaker
needs to
understand is that although “you may know your subject,” the “audience
is
coming in cold”
(Iacocca & Novak,
1984, p. 54). Therefore, “start by
telling them what you’re going to tell them. Then tell them. Finally,
tell them
what you’ve already told them. I’ve never
deviated from that axiom” (p. 54).
Introductions
To use a food analogy, the
introduction is the appetizer before the meal and can even be a menu
(preview)
of what is to come in the speech. A speaker needs to accomplish
several
objectives in the introduction. It should be understood that the
speaker’s
first priority is to establish a rapport with the audience and to gain
their
attention.
As seen in
Chapter 4, some speech communication experts call it identification. As
discussed earlier in this book, there are both
differences and similarities between
public speaking and
conversation. Identification is one of those similarities.
There
are things that a speaker should not do and that will deter the
establishment
of a positive rapport with the audience.
A weak introduction will
lead to an ineffective speech.
“My topic is…”
“I’m here today to talk about…”
“Uh, hi, I’m really nervous…”
“I’m here to introduce [whomever] and he’s right over there.”
“I really don’t know why they asked me to come here because I
don’t have much to say.”
The point is that a speaker
should develop a creative way to get into the speech.
Gain the
attention of the audience. There are
many ways for the effective
speaker to capture the audience’s attention and to build rapport with
them,
such
as humor, storytelling, quotations, rhetorical questions, statistics,
shocking
or dramatic statements, physical activities and/or
appearance, etc.
Other ways to
gain attention and to establish rapport with the audience include
making references to familiar concepts. Try to
find something to which the audience can relate.
Make the
connection, that is, direct
attention to the subject. After gaining
attention, answer the
audience’s questions before they can ask. Why is this topic
significant or
important? Why is it relevant to this audience? Then, the speaker’s
credibility comes into play. The audience may wonder, “Why are you
speaking
on this topic?”
solitary infinitive phrase, such as “To inform my
audience about…” or “To persuade
my audience to…”
Central idea. The central idea is closely related to the
specific
purpose statement as we also saw in Chapter 4. The central idea helps
us put
the topic into context for the audience;
establishes some prerequisite
information such as principles, facts, and conditions; and leads us
into a
preview of our main points and/or the procedure/process we will employ.
The
central idea is a preview of what is to come and is not unlike the use
of foreshadowing in
plays. Foreshadowing
is a playwright’s method of preparing for the action that is to follow.
Some people
believe that the conclusion is
the most important part of the speech. One thing is certain about the
conclusion of the speech; the speaker
needs to make it clear
that the speech has ended. Stokes (2001) advised:
the
same techniques can be employed in both, such as humor, storytelling,
quotations, rhetorical questions, statistics, shocking
or dramatic statements, or a combination of
any of the above.
be used in a speech to convince audience members to quit
smoking:
Positive view: “Consider
that if you quit smoking now, five
years from now your body will have recovered to the point that it will
be almost
like you never smoked.”
Negative view: “If
you continue to smoke at the same rate, you may not be alive in five
years.”
A persuasive
speech might include a call
to action, which could come in the form of a challenge. When it
comes to
the conclusion, remember that the
audience is ready for you to wrap up, so be
short and to the point.
A good
speaker leaves an audience wanting
more, but also tells them what they can do with the information. As Iacocca advised: “…you should always get
your
audience to do something before you finish. It doesn’t matter
what
it is—write your congressman, call your neighbor, consider a certain
proposition. In other words,
don’t leave without asking for the order” (Iacocca
& Novak, 1984, p. 54).
There is some debate as to
which is more important in a speech—the introduction or the conclusion.
The primacy–recency theory holds: “If what
comes first exerts the most influence,
you have a primacy effect. If
what comes last (or most recently) exerts the most influence, you have
a recency
effect (DeVito, 2004, p. 99).
Transitions
In order to move your listeners
smoothly from the introduction to the body to the conclusion and from
one point
to the next in the body of the speech, transitions
or links between each must be employed. Transitions act like
guideposts for
the audience.
help the speaker move from point to point in the
speech. For example: “There are three main reasons:
first…second…third…” or
“There are three simple steps: A…B…C….”
The speaker can end one point by introducing
the next point, which is sometimes known as an internal preview:
“As we
move on from our first step of acquiring the materials,
we can proceed to step
two, which requires stripping and removal of the existing roof from the
house
and then step three and the re–roofing process.” Likewise, the speaker
can do
an internal review: “So, stripping the roof requires at least
two people,
a ladder, and a renting a dumpster to take away the old materials.” The
speaker’s physical
gesturing and movements can emphasize transitions.
Chapter 6
Organizing
the Body
of Speeches
The
body is the bulk of the speech where the main points will be addressed,
developed, and supported. The body is to the speech as the meat is to a
sandwich.
Supporting materials are the garnish on the sandwich, such as the
pickles, lettuce, tomatoes, onions, and condiments.
without
organization it is easy to get off track and one idea or thought can
easily
lead to other ideas or thoughts. Herbert Spencer (1820–1903), a British
philosopher and sociologist, once observed: “When a man’s knowledge is
not in
order, the more of it he has, the greater will be his confusion of
thought.”
the
primary problem is in limiting what one says. Time limits are very
important in
public speaking, as they are in radio and TV and in so many other
settings.
Although
many students find this difficult to believe, most public speakers are
more
concerned about not getting enough time to speak.
Indeed,
it is far easier to drone on and on than it is to compact the
information in a
brief and meaningful presentation. Such a phenomenon has much in common
with
C.
Northcote Parkinson’s (1957) eponymous “Parkinson’s Law,” which states:
“Work expands
so as to fill the time available for its completion” (p. 2). He
expounded:
“The
thing to be done swells in importance and complexity in a direct ratio
with the
time to be spent” (p. 2).
The
effective speaker will use appropriate transitions to get from one
point to the
other, from the introduction to the body, and from the body to the
conclusion.
which organizational
pattern will be the most appropriate. Be
sure that the pattern of choice is a simple and logical one that can
best
relate the central idea to the audience.
In other words, the best option is the
one that is most audience–centered, as we discussed in Chapter 4. Depending
on the pattern chosen, the body can contain
two, three,
four, or five major points, or parts. Some of these patterns
can be used simultaneously, as will be pointed out during the
discussion of
each. Furthermore, different patterns may
be used in different parts of the
same speech. The introduction may follow a spatial pattern, but the
main points
might be arranged chronologically. There are several established
organizational
patterns and some are used more frequently than others. Among the more
widely
used patterns are chronological (time), spatial
(space), process
(example),
topical (categorical), causal (cause–effect or
effect–cause),
and problem–solution (need–remedy or disease–remedy). Other
useful patterns
are ascending or
descending order (most to least
important or least to
most important), elimination (method of
residues), journalistic (five Ws and the
H), deductive order, inductive order,
and motivational (action response).
The outline
is the foundation, blueprint,
or skeleton of the presentation. Not surprisingly, there is a strong
correlation between good outlines and good speeches.
two lower–level
headings. If you have a single heading, it probably belonged with the
previous
major heading.
Chapter 7
(Part Two)
Gathering
and Implementing
Supporting Materials
Computers. Computers
are very useful and versatile for presenting a
variety of visual aids. For one thing, it is easy to transport laptop
computers
and/or data from
meeting to meeting, eliminating the need for other bulky
supporting materials of the past. The presenter should be aware that
screens/monitors
can be too small
and, depending on the lighting, can be difficult to see due to
glare. Computer presentations can consist of slide shows, Web pages,
moving
images, both text and
graphic images, etc. Perhaps the most popular and
versatile computer program used is PowerPoint, which can provide a
convergent
presentation using a variety
of the aforementioned tools.
As with anything else, if you don’t know how to use PowerPoint,
then don’t try to use it in your speeches just because other students
may be
using it.
This isn’t a competition. Visual aids may be required, but PowerPoint
is but one type of visual aid.
Overhead
Projectors. Overhead projectors, which may display transparencies or opaque
documents, remain a highly effective visual presentation device.
Digital Presenters or Document Cameras. Digital
presenters or document cameras are
kind of an offshoot of overhead projectors, but they are much more
versatile.
Basically, the document camera is attached to a small platform fitted
with a
camera and lights. The document camera can make use of transparencies,
hard copies,
or opaque objects that can fit onto the platform. Even better, the
camera head
can be rotated to capture other images around the classroom, such
as the class
itself or a person who is speaking. Depending on your own particular
setup, the
captured image is then sent to a display device, such as a video
projector or
television monitor
Objects. Objects
can make very good visual aids for some
presentations, especially in speeches to demonstrate how to do
something
(instructional speech)
or to show how something works. They can be large or
small, but they need to be manageable.
Poster Boards. Poster
boards are also objects, and
although
they seem old fashioned, they are still quite useful and versatile.
A poster
can be large or small, but must be of a size that the entire audience
can comfortably
view. If your setting is equipped with
a document camera, then you can make a
smaller poster for display.
Videotapes, Audiotapes,
Compact Discs
(CD), and Digital Video Discs (DVD). Videotapes, audiotapes, compact discs (CD),
and digital video discs
(DVD)
are tricky devices to use as visual aids and should be used with
caution.
Handouts. Handouts are sheets
of paper or other materials given to members
of the audience. The presenter can create handouts, which may take
the form of
outlines, copies of articles, photos, or a combination of text,
graphics, and
other visuals. Handouts are okay for small, informal groups
but can nonetheless
be distracting because the audience tends to read the handout instead
of
listening to the speaker.
Chalkboards and
Whiteboards. Chalkboards
and whiteboards (non–electronic and
electronic) allow the presenter to create visual aids as the speech
progresses.
Although an advantage of these visuals is flexibility, they are very
informal
and are too primitive for many settings and situations.
Flip Charts. Flip charts are large sheets of paper
attached at the
top and held by an easel. They look like a large spiral notebook or a
giant legal
pad.
The advantage of flip charts is that the presenter can produce the
visuals
ahead of time so that the pages can literally be flipped as the
presentation
progresses.
You and/or Other Students
or Audience Members. You
and/or other students or audience members
can be effective visual aids. A speaker can
influence the message by his/her manner
of dressing, the use of nonverbal gestures and movements, how he/she
looks
physically, etc.
There are so many ways to be your own visual aid, such as
demonstrating sign language, sports, and other activities. Other
students can
also be asked
to participate as visual aids. Note that it is best if there is
pre–planning so that the student is not caught by surprise.
Be sure to have printouts of
your PowerPoint slides and even copy them to transparencies.
Make sure you have a
backup disc in case the one you brought doesn’t work.
If you bring your own laptop for
the presentation, make certain that the settings are correct and
compatible
with the classroom equipment.
If you plan to show an
Internet site in your presentation, make sure that there is access to
the
Internet. If there is no access, then you might consider saving
examples to a
disc.
Chapter 8
Effective
Delivery Style:
Voice and Appearance
It is
imperative for speakers to understand
that “a speech is more than ideas” (Klepper & Gunther, 1994, p.
44). Indeed,
a speech is “sound” and “performance” and
“focusing on the ideas alone is like
trying to sell a car without a paint job” because “the shimmer of the
paint…attracts
buyers as much as what’s under the hood” (p. 44).
There
are four methods or modes of delivery: impromptu,
read from a prepared manuscript, memorized,
and extemporaneous. The speaker must decide
how the speech will be
delivered verbally and nonverbally.
company’s
position, and reading was his
only option.
In a Manner
of Speaking: Your Speaking Voice
The
vocal presentation of a speech is just as important as the method of
delivery. Although
the voice and delivery work in concert together, they can also create
barriers,
as we learned in the communication process in Chapter 2. Like it or
not, people
judge you on the words you choose to use.
A good, clear
speaking voice absent any
annoying characteristics is important.
Pitch
Pitch
is
one’s vocal frequency range and its limits can be stretched
tremendously. Monotonic
means one pitch.
Loudness
(Volume)
Loudness, or volume, is the dynamic level
of your voice. As a speaker, you should always be sensitive to managing
your
own volume. A boring person is typically
mono–dynamic, or one loudness. Loudness
typically varies with a given situation, but one should ordinarily try
to speak
as though one person is listening within a
range of a few feet. You should
always remember that you are speaking to one person at a time.
Pace (Rate)
Pace,
or rate, is
the speed
at which someone speaks, and an effective communicator will vary voice
speed.
Enunciation (or Articulation),
Pronunciation,
and Emphasis
Enunciation (or
articulation), pronunciation, and emphasis are also part of the vocal process.
Enunciation focuses on individual
components of a word,
and pronunciation centers on the word as a whole. Emphasis
occurs when one stresses certain words or sounds to make them more
noticeable. It
can also be known as stress.
you can pronounce correctly. When
preparing your speech, an important detail to keep in mind is that
written
words are different from spoken words.
“like,” “so,” “well,” “you know,” “then,”
“just,” “and,” etc.
Inflection
Inflection
is a combination of
variations in
emphasis, pace, dynamics, and pitch. Inflection is very useful in
enhancing
understanding by the
receiver, which is the ultimate goal for a public speaker.
Conversational Quality
Conversational
quality, which we discussed
extensively in Chapter 1, is something that can be applied to public
speaking.
Although a speech may be
formal, public
speakers should try to sound conversational. A major difference
between
conversation and public speaking is that speakers invest a considerable
amount
of time and preparation for their speeches.
As discussed in Chapter 2, body
communication (not body language) is very important. Physical
appearance
is body communication, and like the
speaking voice, it has a great impact on
the degree of effectiveness achieved in public speaking or in any other
communication situation, such as
mass communication. People not only judge us
by our words and how we sound, but they judge us by how we look and on
how we
conduct
ourselves nonverbally. How we appear to others can be affected by
neatness, clothing, posture, arms, hands, feet, head, standing or
sitting,
facial expression, gestures, movement, walking to/from the podium, etc.
Chapter 9
Informative
Speeches:
The
Foundation of Public Speaking
Informative speaking is
the base of all speeches, as all speeches are designed to inform, even
when
they are occasional or persuasive. One of the major purposes
in public speaking
is to inform an audience through the use of facts about something that
they
might or might not already know.
An informative speech
requires a central idea statement or proposition. Although the speaker
may
enjoy the topic and may have extensive knowledge of it, he/she
should present
the information in a nonpartisan manner. The information is presented
in order
to share knowledge of a topic, to help the audience understand a topic,
to
explain
how to do something, to explain how something works, to describe
someone or something,
and so on. It is very important that the speaker knows the topic well—
presumably
better than the audience will know it. Although it may seem obvious,
the
speaker must be able to present that material in a clear and
interesting manner.
Informative speeches can
typically be divided into four general categories: description,
demonstration,
definition, and exposition.
Description speeches can be considered the base form of
informative speaking,
as demonstration, definition, and exposition speeches all “describe”
something.
Description is employed whenever a speech is given to introduce one’s
self or
others; when speaking about a place; when informing about an event; or
when
teaching about historical events.
Demonstration
speeches are commonly known
as how–to
speeches or instructional speeches. Some speech communication
experts
call them speeches of process.
Literally, the speaker teaches the audience
how to do something.
Definition speeches can be either literal or abstract
in nature. Definition
is a concise explanation or clarification of the meaning of words,
phrases, or
symbols.
A literal definition is the explicit meaning of those words, phrases,
or symbols.
Abstract words do not have
tangible, physical referents and they cannot be seen as can a table in
a
classroom. A short list of other abstract words might include love,
hate,
heaven, hell, good, evil, peace, life, love, space, time, death, faith,
fear,
freedom, hope, beauty, and on and on and on. There are dictionary
definitions
of all these
words where we can learn both literal and abstract definitions. We
can also explore etymological definitions or word origins. In other
words,
where did the word originate
and how has it evolved over time?
share little knowledge (low–context communication situation).
Basically,
in a high–context communication situation, the speaker will have to
explain
less of what
he/she means because all parties are familiar with the information.
The information would come from familiarity with the speaker, the
topic, the
situation, etc.
Everyone in the communication situation knows what the other
means without having to explain much. A low–context communication
situation
makes
communication more difficult, as the speaker has to spend considerable
time explaining things to the audience—or putting things into context.
Information
that
can be unsaid in a high–context situation needs to be said in a
low–context
situation.
Exposition speeches, also known as expository
speeches, offer explanations regarding concepts, processes, ideas,
or
beliefs. Explanation, like all the other forms of
informational speaking, makes
things clear or understandable, such as what this course is about, what
classes
you need to take, etc. Two basic rules should be remembered
when contemplating
an exposition speech: (1) The speaker must thoroughly understand
something
before he/she can explain it to someone else; (2) The speaker
must use words
that are clear and understandable to the audience.
Exposition
speeches are used for analysis
or to dissect a problem, a set of circumstances, a notion, an idea, or
an
occurrence. So, an exposition
speech can be a speech to instruct, but
would be used to explain concepts focused more on “why” and “how it
works”
rather than on “how to do” something.
No matter whether your
overall objective
is description, demonstration, definition, and exposition,
the informative speaker needs to tell the audience members
how to apply the
information in their own lives.
Chapter 10
Persuasive Speeches: Engineering
Consent
It is important that we understand persuasion
for two very basic reasons.
First, we need to learn how to persuade effectively to meet our own
objectives.
Second, we need to understand
persuasion so that we can understand the persuasive
tactics that others use on us.
to change our minds, to
support or oppose people, things, issues, etc. The list could go on and
on and
on.
According to the Merriam–Webster
Online Dictionary
(available at http://www.m–w.com/),
persuasion is “the act or process or an instance of persuading,” “a persuading
argument,”
and “the ability to persuade.” The same dictionary defines
persuade as “to move by argument, entreaty, or expostulation to
a
belief, position, or a course of action” or “to plead with.”
Note that
persuasion is not the same as “force”. A good persuasive speaker will
not seek
to impose his/her will on others.
There is some
confusion when it comes to
persuasion and argumentation. These two areas are not exactly the same,
but
both share some common ground.
Argumentation
specialist Trudy Govier
(1992):
Arguments are
found where there is some controversy or disagreement about a subject
and
people try to resolve that disagreement rationally.
When they put forward
arguments, they offer reasons and evidence to try to persuade others of
their
beliefs. Consider the following short argument:
Eating more
than one egg a day is dangerous
because eggs contain cholesterol and cholesterol can cause strokes and
heart
attacks.
Reasons are
given for the claim that it is
dangerous to eat more than one egg a day. (p. 1)
Using the
“egg” example, the specific
purpose might be: “To persuade the audience to avoid the unhealthy
practice of
eating more than one egg per day.” In a persuasive speech,
the speaker might
organize his/her points into a problem–solution pattern. The central
idea or
proposition for persuasive speeches (which is discussed later in this
chapter)
could be the same as for an argument: “Eating more than one egg a day
is
dangerous because eggs contain cholesterol, which can cause strokes and
heart attacks.”
The problem is cholesterol in eggs. The solution is to stop eating too
many
eggs.
Persuasion
and argumentation are both positive concepts, but many people tend to
view them
negatively. It is important that the two do not become confused with
the
more
negative connotations held by words often confused with persuasion and
argumentation: coercion and bickering. However, some people try to
interchange
the words. Persuasion does not use force, as does coercion,
which
includes threats both real and implied. Bickering is merely
petty
quarrelling and has nothing to
do with arguing. It comes from Middle English
word bikeren, which means “to
attack.”
As we saw in Chapter 4, a
persuasive speech has much in common with expository speaking and
offers plenty
of information about a subject.
“…you should always get your audience
to do something before you finish. It doesn’t matter what it
is—write
your congressman, call your neighbor, consider a certain proposition.
In other
words, don’t leave without asking for the order” (Iacocca & Novak,
1984, p. 54).
apply
to persuasive speaking. Persuasive speaking may indeed be somewhat more
complicated and complex than informational or occasional speaking, but
in
reality it is
just a step beyond informative speaking.
and appealing manner. The speaker appeals to the listener’s motives
and allows that listener to make up his/her own mind.
Speech to Convince
A speech
to convince is one in which the speaker hopes to change the
audience’s
opinion about something and/or to get them to commit—
at least mentally—to a
certain point of view or perspective.
Speech to Actuate
A speech
to actuate tries to get the audience past the belief or agreement
stage and
attempts to get the listener to do something, such as vote,
lose weight, or
quit smoking. Whether the audience member immediately acts on what the
speaker
wants does not determine the successfulness of the speech.
Speech to Reinforce, Inspire, or Motivate
A speech to reinforce,
inspire, or motivate is one that seeks to
awaken, arouse, excite, or challenge the passion and emotion of an
audience
already in agreement
with our perspective. It is designed to keep in the fold
those audience members who are already in agreement with the speaker.
The classical rhetorical
approach to persuasion can be traced to Marcus Fabius Quintilian, a
Spanish
native who pleaded cases in the courts and later became
the mentor to young men
who would become great orators of
of persuasive speeches: invention, disposition or arrangement,
expression or style, memory, and delivery or
action
(Bizzell & Herzberg, 1990, pp. 3–4).
Invention is the discovery of effective persuasive
strategies
and arguments or proofs that are appropriate for persuasion. According
to
Aristotle’s view, rhetoric is
discovering every available means of persuasion. A
persuasive presentation differs little from
other forms of persuasive communication today, such as speeches,
commercials,
news releases, etc. Politicians and representatives of governmental
institutions and entities have to learn over and over again the basic
principle
of rhetoric—
it is a valid part of civilized society to seek to persuade—but the
persuader, the rhetorician, had best not lie.
speaker intends to affirm or deny. In a persuasive speech, the proposition
is the central idea. The proposition, like the central idea, is a
complete
sentence that tells
the listener the speaker’s position on an issue. Then,
using evidence and proof, the speaker attempts to move the listener
toward
accepting the proposition. Note the
word attempts, as persuasion is a
process that may end in success or failure. As we first discussed in
Chapter 4,
in persuasive speaking we must concern ourselves
with propositions of fact,
propositions of value, and propositions of policy.
When the speaker states the
proposition, it should be understood that some facts are easily
verified or
proved and others are not. There are some things that are absolutely
true and
unquestionable.
A speaker will take one of two positions: that what is proposed
is true or that what is proposed is false. Evidentiary support will be
given to
prove the trueness or falseness of a proposition.
Propositions of value are
concerned with principles, standards, qualities, or concepts that are
deemed by
the speaker to be worthwhile or desirable. It is important to
understand that
value has nothing to do with personal opinion. If you say you enjoy
something,
then that is your personal preference.
In
regard to values, public speaking professors Dan O’Hair and Rob Stewart
(1999)
explained: “Rather than attempting to prove the truth of something, as
in
claims of fact, a
speaker arguing a claim of value tries to show that something
is right or wrong, good or bad, worthy or unworthy” (p. 374). Harry
Beckwith
(1997), an advertising and marketing
professional, summed it up this way: “Tell
people—in a single compelling sentence—why they should buy from you
instead of
someone else” (p. 199).
A proposition of policy can take either an affirmative
or negative
position. Simply put, the speaker will try to persuade the audience
that
something should be done (affirmative) or should not
be done (negative). Note
that propositions of policy ordinarily contain the word “should.”
As
you can see from the examples, a proposition of policy is more
complicated than
speeches of fact or value because the speaker also incorporates both of
those
concepts in order to get the
audience to adopt the policy that is being
proposed. If the speech were a sales presentation, the speaker might
want the
listener to buy his/her product or service. In such case, the policy
would be:
“You
should buy my laundry detergent.” The value: “I am an expert on laundry
detergent
and it is better than the competitors’ products.” The fact: “I will
give you
your money back if
my detergent isn’t better than the others.”
Whether your
proposition is one of fact, value, or policy, you will
need to support your claim. As such, there are three appeals, evidence,
or
types of proof used by persuasive speakers:
personal proof, psychological
proof, and logical proof. Aristotle called them ethos,
pathos,
and logos and communication scholars continue to use the terms
today. Most
experts on
persuasion seem to agree that some combination of these three kinds
of proof is necessary for successful persuasion to take place.
Ethos, or personal
proof, focuses on the
speaker as
a person.
Many experts believe, as was
mentioned in Chapter 8, that the speaker is the message. If a speaker
is to be
successful at persuasion, it is imperative that the audience sees in
him/her a
person who personifies intelligence, experience, capability,
proficiency,
candidness, honesty, trustworthiness, and cordiality—things that add up
to give
a speaker credibility or charisma
with the audience.
with the
audience. A speaker needs only to possess some of those qualities to be
successful, because most of us believe that those who have a number of
good
qualities would also
have many other positive qualities. In communication, we
call it the halo effect. Likewise, there is a reverse halo
effect,
as a speaker with a questionable reputation would have a
major obstacle to
overcome. If we see something negative in a speaker, we automatically
assume
that the person must have other negative attributes.
As we discussed in Chapters 4
and 5, identification is very important in persuasive speaking.
It is
easier to get someone to believe, or for us to believe someone else,
when we
share common ground.
situations. One’s attitude can be good, bad, or
indifferent, depending on the circumstance or situation. We are not
born with attitude,
but we develop it through our own experiences,
exigencies, and constraints. As
a result, some experts believe that perception is not in the sender,
but is in
the receiver. Motive is different from attitude, and is an unconscious,
spontaneous
desire or physiological need that causes one to act. In other words,
motive is
normally accompanied by physiological change. Attitude has more to do
with
one’s
mental state and motive is more physiological, but the two can
interact.
As discussed earlier in the
chapter, many people do not realize that they have been targeted by all
manner
of persuasive speakers and methods. They don’t seem to understand that
others
have learned how to manipulate them through physical motives
and social
motives. More than 50 years ago, psychologist A.H. Maslow devised a
hierarchy
of human needs
and motivation that to this day continues to help us understand
persuasion. Maslow built a pyramid consisting of the base needs of
human beings.
The greater needs form the
foundation and lesser needs are found successively
as the pyramid grows upward.
Logos, or logical proof, basically means that the speaker presents
evidence and
then draws conclusions from that evidence.
influences the audience. A speaker should not take a risk, but
should always present sufficient evidence to the audience. As with all
the
supporting materials we discussed in Chapter 7,
the speaker must make sure that
the evidence is sound.
As
with any speech, organization is critical. Arrangement, of course, includes
the selection of an effective organizational pattern (as we discussed
in
Chapter 6) and employment of proper persuasive techniques.
Expression or style is the use of proper, suitable, and
impressing
language. solution pattern, the speaker might ask a question regarding
an
alternative solution, such as: “That isn’t the kind
of result that you are
looking for, is it?”
on the speaker, the message, the
audience, and the situation. Use appropriate words that the entire
audience can
understand and to which they can relate. A speaker should use
proper grammar
and should pronounce words correctly.
Memory is
the utilization of devices such as catchphrases or even note cards to help us speak extemporaneously. It
also involves extensive practice or rehearsal of the speech
by the speaker. An
effective persuasive speaker
would rely less on note
cards than would an informative speaker. To be persuaded, an audience
needs to
be convinced that
the speaker is an authority on the subject.
Delivery or Action
Delivery or action is the actual
vocal and physical
presentation of the speech as we discussed in Chapter 8. Quintilian
believed
that in every speech a speaker must inform, move,
and please. In other words,
the speaker’s message may be important, but if it is presented to the
audience
in a lackluster manner then it won’t be very effective.
Listening to and Analyzing
Persuasion
Many students who enter a public speaking
class are
well aware that they will be expected to give speeches. Few understand
that a
major objective is to learn about that
process so they not only will know how
to communicate to others, but also will learn what others do to
communicate to
them. In today’s society, we are constantly bombarded
with information and much
of it is designed to persuade us to act or think in certain ways. As I
tell
students in my classes, “You need to understand how to persuade so
that you can
understand how others try to persuade you.” This is nothing new, but
with the
technologies available today, persuaders have even more channels at
their
disposal.
Chapter 11
Occasional
Speeches:
Sincerity,
Originality,
and Brevity
Sometimes
in our lives and careers, we are asked to speak on occasions
that do not call for purely informative or persuasive
speeches. The key word here is, of course, occasion.
Occasional, or
ceremonial, speaking situations can run a wide gamut and can be
informative,
persuasive, entertaining, or some combination of any or all.
In
this book considerable attention has been given to assessing the
similarities
and differences between public speaking and conversation. Occasional
speeches
typically
share even more commonality with conversation than do other
informative and persuasive speeches.
One could conclude that occasional speaking
is indeed a form of entertainment.
It is
important to understand that the occasional speaker, like the
informative or
persuasive speaker, must have something to offer the audience.
include atmosphere, content, organization, length,
and presentation style.
As we
learned in Chapter 2, communication
always takes place in a context that will ultimately affect the
nature
and intent of the speaker’s message. Both the
occasion and the physical dimension
(where the speech takes place) have a tremendous impact on what the
speaker
will say and how it will be said. The audience
expects a certain atmosphere to
be present in a given situation and the speaker should add to that
atmosphere. Some
situations lend themselves to solemnity or
seriousness and others are made for
frivolity and silliness. Other occasions can fall somewhere in between.
As
with atmosphere, the audience has expectations about the content of the
occasional speech. Appropriateness, fairness, and accuracy are givens.
Occasional
speeches are not appropriate for finding fault, proving your point,
bringing up
something unpleasant, or inciting controversy.
The
organization of occasional speeches has much in common with other forms
of
speeches in that they include an introduction, a body, and a
conclusion. As
with all
other types of speeches, occasional speeches should be easily
understood by the audience. A speaker should choose appropriately from
among
the organizational
patterns that we previously examined in Chapter 6.
The
length of a speech is always an important consideration. Most audience
members
neither expect nor want an occasional speaker to go on and on and on.
People
have things to do and places to go, so the effective speaker should be
aware of
that.
prior to
that brevity. The Gettysburg Address is considered a great
speech and a major part of that may very well have to do with its short
duration. The bottom line is that it is
probably better to err on the side of
brevity when making an occasional speech.
Although
a speaker should always be aware of the occasion and location of the
speech,
these things typically bear more importance in occasional speaking. It
is
always
helpful to know ahead of time when the speaker will be called upon, to
know in what kind of venue or facility the speech will be given, and to
know
whether the group
being addressed has specific expectations that could impact
what will be said and how it will be delivered.
Speeches for sociality and courtesy tend to
be more informative than
persuasive and they can include introducing someone; making
an announcement
or announcements;
presenting a gift or award or accepting a gift
or award; welcoming or responding to a welcome; or making
or
responding to a toast.
Speeches
for Commemoration
Speeches for
commemoration can be used to eulogize, to bid farewell,
to
dedicate something, or to recognize an anniversary of someone
or something.
Commemorative speeches can even be combinations of eulogies, farewells,
tributes, dedications, or anniversaries.
Speeches
for Counseling
Speeches
of counsel are very similar to speeches for commemoration, but the
difference
is that speeches of counsel tend to learn toward persuasion. They are
indeed
both
occasional and ceremonial, but the speaker also seeks to get the
audience
to act or think a certain way. Speeches for counsel are exemplified by inaugural
addresses,
nominations or nomination acceptances, declarations,
commencement addresses, and sermons.